Sales Support Specialist - Global

Sales Support Specialist - Global

We're seeking ambitious, hard-working talent for the Jost Sales Support Team!

Are you looking for a career at a fast-paced environment, where your hard work and dedication will pay off? Are you a team player, who sets goals in order to get the job done and would like to use your skills to grow with a great company?

Then, this Sales Support Specialist position is right for you!

Sales Support Specialist - Global

Position: Full time.

Our offer:

• Medical/Dental/Vision Plan Insurance, Short and Long-Term Disability and Life Insurance after 60 days.
• 3% Safe Harbor contribution to your 401k.
• Paid Time Off (PTO) Employees eligible after 60 days of continuous employment.
• 9 Company Paid Holidays (72 hours) each year.
• 24-hour access to our free, on-site fitness center.
• We provide Individual development, on-the-job training, and development programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Jost Chemical is an equal opportunity employer and affirmatively seeks diversity in its workforce. We consider applicants, and make all employment decisions, without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We are committed to recruiting and retaining the best talent in the chemical manufacturing industry.

Background

• Works under general direction of the Sales and Marketing Director
• Performs complex and non-routine customer coordination and communications for international Jost customers. The work process involves steps that are routine to complex in character, requiring independent discretion and judgment on matters related to sales, marketing, professional services and administration

Tasks

• Customer sales and satisfaction coordination
  • Serve as main point of contact for established international customers (periodic customer calls, customer surveys, repeat order management, problem identification and resolution management)
  • Establish customer service synergy through technological solutions (mail/fax/file invoices, COAs, other documents) to satisfy customer
  • Maintain and establish appropriate confidentiality with sensitive material and information (pricing, customer lists, manufacturing processes)
  • Transition from sales process to customer status (such as initiation of processes, verification of data, shipment and software systems protocols)
  • Identification of new sales opportunities from international website inquiries; follow up with pricing and product information
  • Management of data used for customer references
• Inventory and database management
  • Maintain international inventory records, tracking lots stored and sold, prioritizing sales requests with production schedule and inventory levels; add COAs to website as necessary
  • Distribute warehouse paperwork; invoice daily shipments for international locations
  • Data entry and management of labeling sheets, international orders and other international paperwork (such as COAs, MSDA, commercial invoices)
  • Ensure accurate data capture from sales processes, application/projects, all key contacts
• Manufacturing/production liaison
  • Liaison of international customer needs with production engineers
  • Participate in departmental operations planning, development and implementation of plans for technological solutions aimed to gain efficiencies in processes
  • Orient communications at a management level, blending technical and non-technical perspectives while identifying business impacts of outlined issues
  • Defines business partner roles and responsibilities; works independently to achieve determined strategies
• Freight coordination
  • Plan full container shipments to international warehouse(s) and assist customers with container planning
  • Obtain freight bids and make awards based on desired criteria
  • Prepare freight quotes and bill of lading for next day's shipments; track and audit international freight costs, duties and delivery expenses
  • Manage export/import US customs compliance; DOT and IATA Hazardous materials certification
• Other duties as assigned (such as back-up for other sales support positions, periodical review of existing policies and procedures to identify potential changes and to enhance customer satisfaction and coordination or productivity)

Specifications

• BA or BS, science-related field preferred
• Three (3)- Five(5) years customer service and administrative experience
• Knowledge of:
  • Computing and communication technology (Comprehensive level)
  • Chemical and scientific terms ( Basic level or ability to quickly learn)
  • MS Office computer package (Advanced level)
  • Lotus Notes and MAS90 (preferred)
• Skill in:
  • Oral and written communications
  • Organization and documentation
  • Sales lead follow-through
• Ability to:
  • Absorb information, apply conceptual skills in practical applications
  • Focus on customer-driven results
  • Work independently with limited supervision
  • Analyze and interpret statistical and scientific data
  • Be a team player
  • Adapt to rapidly changing priorities based on business needs
  • Pass pre-employment drug screen

FLSA

• Exempt Professional

Current Openings for Sales Support Specialist Global Jobs at Jost Chemical Co.