IT Support Specialist

IT Support Specialist

We're seeking ambitious, hard-working talent for the Jost IT Team!

Are you looking for a career at a fast-paced environment, where your hard work and dedication will pay off? Are you a team player, who sets goals in order to get the job done and would like to use your skills to grow with a great company?

Then, this IT Support Specialist position is right for you!

IT Support Specialist

Position: Full time.

Our offer:

• Medical/Dental/Vision Plan Insurance, Short and Long-Term Disability and Life Insurance after 60 days.
• 401k plan which includes a profit-sharing portion.
• Paid Time Off (PTO) Employees eligible after 90 days of continuous employment.
• 9 Company Paid Holidays (72 hours) each year.
• Uniforms Provided
• Foot Protection- annual allowance for all laboratory, maintenance and production employees.
• 24-hour access to our free, on-site fitness center.
• We provide Individual development, on-the-job training, and development programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Jost Chemical is an equal opportunity employer and affirmatively seeks diversity in its workforce. We consider applicants, and make all employment decisions, without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We are committed to recruiting and retaining the best talent in the chemical manufacturing industry.

IT Support Specialist 

Background

• Works under general supervision in a c-GMP regulated manufacturing environment
• Employees are responsible for performing quality customer service to Desktop Support customers by providing a single point of contact for problems and inquiries related to analytical, technical and administrative work in the planning, design, installation and maintenance of new and existing desktop and telephone systems.

Tasks

• Ensure customer satisfaction by responding to Desktop Support calls; prioritize, troubleshoot and resolve PC and telephone equipment, software and configuration problems in such a manner to maintain maximum uptime for local and off-site employees
• Interview users to gather information about problems and work through diagnostic procedures to analyze and evaluate problems
• Manage problem recognition, research, isolation, resolution and follow-up
• Install and configure new PCs/laptops, telephones and peripheral equipment and upgrades
• Assist management and users in determining PC equipment and software needs; source and price equipment, and provide recommendations to meet needs of users
• Set up new users with requested software needs per department
• Shut down users per HR department request
• Maintain email distribution lists
• Assist in management and maintenance of computer and software license records
• Install and update printer equipment as needed
• Maintain and contribute to IT policies and training
• Log and track service tickets using tracking software; analyze incident reports and make recommendations to improve efficiency and effectiveness
• Manage and maintain telephone extension lists
• Monitor and maintain all specialized software such as LIMS, Bartender
• Attend and participate in weekly IT meetings
• Any other tasks deemed necessary by Management for the betterment of Jost operations

Specifications

• A. degree in Computer Science, MIS or equivalent vocational training
• Five (5) years of IT experience that involved the application of desktop hardware and software. Up to two (2) years of this experience may be substituted for and/or added together with the educational requirements listed above
• A+ Certification
• Certification in Chemical terrorism Vulnerability Information

• Knowledge of:
  • Modern operating systems and web serving (Thorough level)
  • Effective troubleshooting methodologies (Extensive level)
  • Installation and troubleshooting all currently supported versions of Windows operating systems, MS Office and Lotus Notes Software
  • LANs, WAN and remote communications
• Skill in:
  • Dealing with customer problems, including follow-up
  • Responding to rapidly changing demands
• Ability to:
  • Identify and resolve technical problems
  • Collect, process and record data accurately
  • Understand detailed written and oral instruction and established procedures
  • Manage time effectively and meet deadlines
  • Work effectively with a customer-service focus

FLSA

• Non-Exempt

Current Openings for IT Support Specialist Jobs at Jost Chemical Co.