IT Desktop Technician

IT Desktop Technician

We're seeking ambitious, hard-working talent for the Jost IT Team!

Are you looking for a career at a fast-paced environment, where your hard work and dedication will pay off? Are you a team player, who sets goals in order to get the job done and would like to use your skills to grow with a great company?

Then, this position is right for you!

IT Desktop Technician

Position: Full time

Our offer:

• Medical/Dental/Vision Plan Insurance, Short and Long-Term Disability and Life Insurance after 60 days.
• 3% Safe Harbor contribution to your 401k.
• Up to a 4% Discretionary Match (like a profit-sharing contribution) to your 401k.
• Paid Time Off (PTO) Employees eligible after 90 days of continuous employment.
• 9 Company Paid Holidays (72 hours) each year.
• Uniforms Provided
• Foot Protection- annual allowance for all laboratory, maintenance and production employees.
• 24-hour access to our free, on-site fitness center.
• We provide Individual development, on-the-job training, and development programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Jost Chemical is an equal opportunity employer and affirmatively seeks diversity in its workforce. We consider applicants, and make all employment decisions, without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We are committed to recruiting and retaining the best talent in the chemical manufacturing industry.

Description

The IT Desktop Technician's role is to provide support and maintenance within the organization's end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.

Responsibilities

Strategy & Planning

• Assist in developing long-term strategies and capacity planning for meeting future end-user device needs.
• Able to support a variety of devices for Jost employees in the US, Poland and various remote locations around the globe.

Acquisition & Deployment

• Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase.
• Write technical specifications for purchase of end-user devices and related products.

Operational Management

• Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
• Coordinate the repair or replacement of equipment under warranty or service contracts.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required Desktop service levels.
• Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
• Collaborate with the network and systems group to ensure efficient operation of the company's end-user computing environment.
• Where required, administer and resolve issues with associated end-user workstation networking software products.
• Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
• Perform moves, adds, and changes (MAC) requests as they are submitted by managers.
• Ensure that departmental records are kept up to date and accurate.
• Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations.
• If necessary, coordinate with third-party support and equipment vendors.

Position Requirements

Formal Education & Certification

• College diploma or university degree in the field of computer science and/or equivalent work experience.

Knowledge & Experience

• Excellent technical knowledge of hardware.
• Excellent technical knowledge of PC internal components.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with personal computers, monitors, printers, and mobile devices.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.

Personal Attributes

• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization's goals and objectives.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation.

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Current Openings for IT Desktop Technician Jobs at Jost Chemical Co.